How can we help?

Short answers for the app. Your saved takes come first: none of these steps deletes them.

Getting started

Record your first scripted video

Paste or write your script and save it. Open it and press Record a take. Allow camera and microphone access when you are ready to record.

What is free

Rolling is free to download. Your first three scripts are free, with unlimited takes. A script counts once you record a take of it, and deleting a script does not give one back.

Reading and pace

Change the speed

Auto-scroll moves your script at the speed you set, from 40 to 300 words a minute. Change it in the reading settings.

Go back to a line

Drag the script to the part you want to read. It holds your place until you press Resume.

Make the text bigger

Set the text size in the reading settings. Each script keeps its own size and speed.

Your takes

Save a take outside the app

Open the saved take. Use Save to Photos for a copy in your library, or Share video to choose another place. Cancelling sharing leaves the take in the app.

Photos access is off

Your take is still in the app. Use Share video instead, or allow Photos access in the iPhone's Settings and save a copy again.

A recording or export went wrong

Keep the app and its saved files in place; do not delete or reinstall the app. Write to us with the details listed below, and say whether you can still open and play the take.

Lifetime and purchases

You paid but cannot use Lifetime

Do not buy again to fix it. Write to us with the date you paid, and we will help.

Ask for a refund

Apple handles refunds. Ask at reportaproblem.apple.com; the app's purchase settings link there too. Open reportaproblem.apple.com.

Account and data

Delete your account

Delete it in the app's account settings. That deletes your account and synced scripts. Takes on your iPhone stay until you delete them.

Where your data goes

Your videos stay on your iPhone. The Privacy page lists everything else, and why. Read the Privacy page.

Still stuck? Write to us.

Tell us the app version, your iPhone model and iOS version, roughly when it happened, and what you tried. Say whether the take still plays. Do not send your script or video unless we ask and you choose to.

support@userolling.com (not working yet; it will be before the app is released)